Race Pack

Help

Buying, receipts and refunds

Paddle sells the Race Pack on our behalf as the merchant of record. It takes the payment, sends your receipt and handles refunds and payment questions: use the links in your Paddle receipt email, or paddle.net. We never see your payment details. Changed your mind? Ask within 14 days of buying for a full refund.

Unlocking

After paying, the pack unlocks in that browser straight away. You'll see your order reference: it's the Transaction ID on your Paddle receipt email and starts txn_. Each purchase can unlock up to 3 devices: open app.thesplitslab.co.uk/pack on the other device and enter it.

Keeping your runs safe

Your unlock, runs and plans are stored only in the browser you use, so we can't recover them for you. Browsers delete them if you clear your history or site data, and Safari on iPhone deletes a site's data after 7 days without a visit. Under Log a run → Your data you can:

• Back up to Google Drive. A copy goes to a hidden folder in your own Google Drive after every run. Only the pack can open that folder, and the copy goes straight from your browser to Google: we never see it. To restore, open the pack and choose Restore from Google Drive.
• Save a backup file. On a phone, save it to Files, iCloud Drive or Google Drive from the share menu. To restore, choose Restore from a backup file.
• Add the pack to your home screen. Safari's 7-day clear-out doesn't apply to Home Screen apps. On iPhone the Home Screen app keeps its own data, so open it once and restore your backup there.

A backup includes your unlock, so restoring it on another device unlocks the pack without using one of your 3 devices. Keep backup files to yourself.

Bringing in an existing sweat log

Save your spreadsheet as CSV and use Import a spreadsheet under Log a run. You'll match its columns to ours and see a preview before anything is added.

The forecast

Forecasts reach about nine days ahead. Until then, type a typical temperature for the race; the plan updates itself once the forecast covers the day. Searches go straight from your browser to OpenStreetMap and MET Norway.

Why is there no range on my sweat rate?

You need at least three logged runs for a range, and six outdoor runs with a temperature before the model tests whether heat changes your sweat rate. Runs of an hour or more, on the same scales, give the steadiest numbers.

Gels

Weights and carbs for the listed gels come from their labels. If yours isn't listed, choose Other and use your label's figures.

Lost the pack on every device, with no backup?

Enter your Transaction ID again (see Unlocking). If you've used all 3 devices, email hello@thesplitslab.co.uk or message us on Instagram with your Transaction ID and we'll help.

See also: Privacy. Nothing in the pack is medical advice.