Refund policy

14-day money-back guarantee. If you're not happy with the Race Pack for any reason, ask for a refund within 14 days of buying it and you'll get your money back in full, with no questions asked.

How to ask. Use the link in your Paddle receipt email, go to paddle.net, or email hello@thesplitslab.co.uk with the Transaction ID from your receipt (it starts txn_). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes refunds to your original payment method.

After 14 days. Your legal rights still apply. If the Race Pack is faulty or not as described, contact us and we'll put it right or refund you. If we permanently withdraw the Race Pack within 12 months of your purchase, we'll refund the price you paid.

Last updated: 14 November 2026